01
Survive
Breakdowns, preparedness and roadside resilience.
09Recovery
Stranded?
Start here.
Work down this page in order. The first three steps matter whether or not any recovery service is available to you.
Before anything else
If anyone is injured, contact local emergency services now. Frontier Moto is not an emergency service and cannot reach you.
If nobody is hurt: get yourself and the machine fully clear of moving traffic, make yourself visible, and stand off the road on the uphill side. The motorcycle can wait. Read the six steps below before you contact anyone.
09.1The first ninety secondsDo this first
Position and visibility come before the machine. Every time, including when the fault seems trivial.
- 01
Get off the carriageway
Push the bike fully clear of the lane if it will not run. A partly clear bike is a hazard, not a stopped vehicle.
- 02
Make yourself visible
High visibility on, hazards on if fitted, and a warning marker back up the road further than feels necessary.
- 03
Stand off the road
Not between the bike and traffic. Uphill and behind a barrier if there is one.
- 04
Check yourself, then the pillion
Adrenaline hides injury. Do this deliberately before you look at the motorcycle.
- 05
Fix your position
Note where you are precisely enough to tell someone. Nearest marker, town, junction, direction of travel.
- 06
Then diagnose
Only now. The machine has waited this long and will wait another minute.
09.2Have this readySEQ 02
Work down this list in order. Steps one to three matter whether or not any recovery service is available to you.
- 01
Safety first, always
Get clear of moving traffic, make yourself visible, and check everyone before you check the machine. If anyone is injured, contact local emergency services immediately. Frontier Moto is not an emergency service.
- 02
Fix your location
Road name or number, direction of travel, the last town you passed and roughly how far back. A screenshot of your map position is worth more than a description.
- 03
Describe the machine
Make, model, approximate weight, whether the rear wheel turns freely, and whether it can be rolled or must be lifted.
- 04
Describe the fault plainly
What happened, at what speed, what it sounded like, and what it does now. Not what you think is broken.
- 05
State your safety status
Whether you are somewhere safe, whether you have water, whether it is getting dark, and whether you are alone.
- 06
Then request
With the first five ready, a request takes under a minute instead of a frustrating ten.
09.3What this service isRead before requesting
Recovery dispatch is not live. There is no vehicle on standby, no coverage map, no response time and no number that reaches a driver. The form on this page is a front end demonstration of how a request would work. It transmits nothing, and nobody is notified when you submit it.
We would rather show the process and say plainly that it is not running than publish a phone number that no one answers. When recovery does operate, the coverage area, hours and contact details will be stated here in full, and the form will say where a request has gone.
How a request would be handled
- Step 1 Request received with location, machine and fault.
- Step 2 Call back to confirm position and safety status.
- Step 3 Roadside fix attempted first where the fault allows it.
- Step 4 Transport to a workshop where it does not.
- Step 5 Cost agreed before anything is loaded, not after.
- Status Not operating. This is a description, not an offer.
09.4Recovery requestDemonstration only
Filling this in will not summon anyone. It is here so the request process is visible and so the fields tell you what information is worth gathering while you wait.
This form does not send anything. There is no backend connected to it. Nothing you type is stored, transmitted or seen by anyone, and no recovery request is created.
09.5If no service is availableWhich is currently always
- 01 Ask at the nearest stage. Riders working a route every day know who repairs what, who has a pickup, and what a fair price for the lift is. It is the fastest route to help almost anywhere in the region.
- 02 Try the roadside fix first. A large share of stops are a puncture, a chain, a fuse or a loose connection. The Survive and Maintain sections cover each of those in the order worth checking them.
- 03 Call someone who knows your route. This is why the check in time is on the pre-ride list. Someone expecting you is the difference between being late and being missing.
- 04 Move the machine, not yourself. If the bike will limp, limp it to a town, a stage or a fuel station. Somewhere with people, light and space is a far better place to solve this than a shoulder.
- 05 If it is getting dark, stop trying to fix it. Secure the machine, get yourself somewhere safe, and return in daylight. Almost nothing mechanical is worth working on beside a road at night.
CL 05
Emergency contact preparation
Prepared before the ride, because none of it is possible to arrange afterwards.
- Route sharedOne person who knows where you are going and roughly when to expect you.
- Check in timeAn agreed time, and an agreed action if you miss it.
- Local numbersStored offline in the phone and written on paper in the bike.
- MedicalBlood group, allergies and conditions, somewhere someone will find them.
- PowerA way to charge the phone that does not depend on the bike running.
- Offline mapDownloaded for the whole route before you leave signal, including the return.
